- There is no need to leave the vehicle; you can stay seated throughout the border crossing process.
- Both checkpoints require toll payments, but travelling via the Second Link is recommended during peak hours to avoid congestion.
The journey usually takes about 2 hours, but this may vary based on traffic conditions at the checkpoints.
To avoid traffic, it’s advisable to depart before 8 AM on Saturdays and before 3 PM on Sundays from Johor Bahru. On long weekends, departing even earlier is recommended.
- Tipping is not required but is appreciated if you are satisfied with the service.
- Passengers are allowed to eat inside the vehicle, but we ask that you maintain cleanliness to avoid additional cleaning fees. Please be mindful of spills and debris, as additional charges may apply if the vehicle requires extra cleaning after your journey.
- Should a breakdown occur, we will arrange a replacement vehicle as quickly as possible, usually within an hour if the location is nearby.
- For same-day return trips, the same driver typically handles the journey. For multi-day returns, new driver details will be provided the day before your return.
Due to VEP restrictions, a quick vehicle change in Johor Bahru may be necessary for trips extending beyond the city. The replacement vehicle will be of the same type.
Yes, baby seats are mandatory in Singapore. We provide a child car seat for an additional SGD 10 each way. Due to limited availability, we can arrange for one seat per trip, or you may bring your own.
Booster seats are required in Singapore for children between 18 kg to 36 kg or below 1.35 metres in height. We provide booster seats for an additional SGD 10 each way and can accommodate up to three per trip.
Please specify if you need a Toyota Innova or Toyota Alphard, as these vehicles are equipped with 3-point seat belts suitable for securing child seats.
Yes, you can request specific routes or make stops during your journey. Please mention your preferences when making your booking or discuss them with our customer service so we can plan accordingly and provide you with an accurate quote.
In case of a delay in your scheduled pickup, please contact us immediately. We will coordinate with our driver to adjust the timing and ensure that your travel plans are minimally affected. Our team strives to accommodate any unforeseen changes swiftly.
We generally accommodate standard luggage sizes without restrictions. However, if you have unusually large items or excessive quantities of luggage, please inform us during the booking process so we can ensure that the appropriate vehicle is arranged to accommodate your needs.