If you need to cancel your booking, please inform us through our WhatsApp customer service line at +60 11-2145 9223 at least 48 hours before the scheduled pickup time to avoid cancellation charges.
Yes, you can book services for someone else by contacting us via WhatsApp. Please ensure you provide the correct passenger details when making the booking through our customer service line at +60 11-2145 9223.
Once your booking is confirmed by us, we will create a WhatsApp group and provide all the journey details, including driver and vehicle information, within this group. This ensures you have all necessary information readily accessible and can communicate easily if needed.
Yes, infants are considered passengers due to road safety regulations and the need to ensure the maximum number of passengers for the vehicle is not exceeded. This is necessary to follow safety standards and provide appropriate accommodations.
Yes, you can request a non-smoking driver during the booking process. Please note that our drivers are instructed not to smoke in the vehicle to ensure a comfortable and clean environment for all passengers.
Typically, there are no additional fees for our services under normal circumstances. However, extra charges may apply if there are specific additional requirements such as being more than 40 minutes late. We strive to maintain transparency with all potential fees to ensure you are fully informed prior to your journey.
Yes, you can pay directly to the driver at the end of your trip. We strongly encourage this method as it ensures fairness and transparency for both parties.
We do not have any hidden costs or extra charges. All toll fees, parking fees, and other standard costs are already included in your package. Additional charges would only apply if extra requirements are requested by the customers.
During peak seasons, the demand for vehicles and drivers increases significantly, making it more challenging to arrange transportation. Therefore, we may incur additional costs to ensure availability, which can result in extra fees during these periods.
The journey usually takes about 2 hours, but this may vary based on traffic conditions at the checkpoints.
To avoid traffic, it’s advisable to depart before 8 AM on Saturdays and before 3 PM on Sundays from Johor Bahru. On long weekends, departing even earlier is recommended.
Due to VEP restrictions, a quick vehicle change in Johor Bahru may be necessary for trips extending beyond the city. The replacement vehicle will be of the same type.
Yes, baby seats are mandatory in Singapore. We provide a child car seat for an additional SGD 10 each way. Due to limited availability, we can arrange for one seat per trip, or you may bring your own.
Booster seats are required in Singapore for children between 18 kg to 36 kg or below 1.35 metres in height. We provide booster seats for an additional SGD 10 each way and can accommodate up to three per trip.
Please specify if you need a Toyota Innova or Toyota Alphard, as these vehicles are equipped with 3-point seat belts suitable for securing child seats.
Yes, you can request specific routes or make stops during your journey. Please mention your preferences when making your booking or discuss them with our customer service so we can plan accordingly and provide you with an accurate quote.
In case of a delay in your scheduled pickup, please contact us immediately. We will coordinate with our driver to adjust the timing and ensure that your travel plans are minimally affected. Our team strives to accommodate any unforeseen changes swiftly.
We generally accommodate standard luggage sizes without restrictions. However, if you have unusually large items or excessive quantities of luggage, please inform us during the booking process so we can ensure that the appropriate vehicle is arranged to accommodate your needs.
Our top priority is passenger safety. We ensure all vehicles are regularly inspected and maintained. Additionally, our drivers undergo rigorous training in safe driving practices and emergency response procedures.
Yes, all our drivers are fully licensed and insured to provide transportation services. We conduct thorough background checks to ensure safety and reliability.
We take customer feedback seriously. If you encounter any problems with our service, please contact us through WhatsApp at +60 11-2145 9223 to report your complaint. We aim to resolve issues promptly and effectively.
Absolutely. We strive to accommodate all passengers, including those with special needs. Please inform us of your requirements when booking, so we can make the necessary arrangements.
Please specify any accessibility needs during the booking process or contact us directly through WhatsApp at +60 11-2145 9223. We will ensure that your vehicle is equipped to meet your specific requirements, providing the necessary accommodations for a comfortable journey.
Yes, we can arrange sightseeing tours and tourist activities. Let us know your interests, and we can help plan and book your itinerary.
We offer a range of vehicles including sedans, SUVs, and MPVs. Specific models can be provided upon request, subject to availability.
Our vehicles accommodate varying numbers of passengers based on the model. Typically, larger MPVs up to 7 passengers, and our Hyundai Starex can accommodate up to 10 passengers, excluding the driver.
Yes, we provide child safety seats upon request. Please inform us at least 24 hours before departure if you need a baby seat. An additional cost will be charged for this service. For more details or to make arrangements, please contact our WhatsApp line at +60 11-2145 9223.
It is recommended to depart at least 5 hours before your flight or ferry time to accommodate any unforeseen delays.
We suggest early departures as a precaution against unexpected delays. You may choose a later departure time, but we cannot be held liable for any missed connections.
Advance booking is recommended, but last-minute requests are accepted subject to vehicle availability and potential waiting times.
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