• To book a private car service, visit our website at www.sgmyroute.com, select your desired service, contact our customer service through WhatsApp at +60 10-717 7171. Provide your travel details, and our team will assist you with the booking process. You will receive a confirmation once your booking is successfully processed.
  • Yes, you can change your booking details. Please contact our customer service at least 24 hours before your scheduled trip to make any changes. However, if you wish to change the location or destination within 24 hours of your travel, we will need to check driver availability at your new location.

If you need to cancel your booking, please inform us through our WhatsApp customer service line at +60 10-717 7171 at least 48 hours before the scheduled pickup time to avoid cancellation charges.

Yes, you can book services for someone else by contacting us via WhatsApp. Please ensure you provide the correct passenger details when making the booking through our customer service line at +60 10-717 7171.

  • You can book rides up to 12 months in advance. We recommend booking as early as possible to ensure availability, especially during peak travel seasons. Please contact us via WhatsApp at +60 10-717 7171 to arrange your booking.
  • If you inform us at least 48 hours in advance, there is no cancellation fee.
  • If you inform us less than 24 hours but more than 3 hours before the trip, a 50% fee of the journey cost will be charged.
  • If you inform us less than 3 hours before the trip, the full 100% fee of the journey will be charged.

Once your booking is confirmed by us, we will create a WhatsApp group and provide all the journey details, including driver and vehicle information, within this group. This ensures you have all necessary information readily accessible and can communicate easily if needed.

  • Yes, you can adjust the number of passengers for your trip. Please inform us at least 24-48 hours in advance so we can check the availability of a suitable vehicle. Note that additional charges may apply, depending on the vehicle required to accommodate the new number of passengers.

Yes, infants are considered passengers due to road safety regulations and the need to ensure the maximum number of passengers for the vehicle is not exceeded. This is necessary to follow safety standards and provide appropriate accommodations.

Yes, you can request a non-smoking driver during the booking process. Please note that our drivers are instructed not to smoke in the vehicle to ensure a comfortable and clean environment for all passengers.